All of our jewellery comes with a full guarantee from the date of purchase.
Gold plated styles - 1 year
Solid gold styles - 2 years
Within these periods, we offer free repairs or replacements for any manufacturing or materials defects. Please note the guarantee does not cover loss, accidental damage, regular wear and tear, or damage from improper use or storage.
After the guarantee period, we are happy to provide replating and ultrasonic cleaning for our items. Note there will be a charge for these services and you will need to ship the items to our London studio. Please email email@example.com and we can help out.
We currently do not offer ring resizing services.
If you have any questions about your jewellery or would like to send us something for repair, fill in your details below and we'll be in touch.
I have no idea what my ring size is. How can I work it out?
We know it can be tough to order a ring online without trying it on. For detailed instructions on how to figure out your ring size, print out our Ring Size Guide. The diameter of rings and corresponding sizes are listed below.
I love necklace layering. How will I know how the necklace falls when I wear it?
We have the chain lengths on all our products (if any are missing, please drop us an email!). Additionally, you can refer to the necklace length guide below - perfect for your necklace layering needs.
If all else fails…
We’d be happy to facilitate an exchange! Please email us at firstname.lastname@example.org and we will assist you with it.