If you have any problems with your jewellery, we offer a free repair and replating service within one calendar year (from your date of purchase).
If your jewellery is more than a year old, and you would like to get it replated, we can give you a price quote. Note that the replating process may take up to 4-5 weeks.
Please contact us at firstname.lastname@example.org for any questions.
I have no idea what my ring size is. How can I work it out?
We know it can be tough to order a ring online without trying it on. For detailed instructions on how to figure out your ring size, print out our Ring Size Guide. The diameter of rings and corresponding sizes are listed below.
I love necklace layering. How will I know how the necklace falls when I wear it?
We have the chain lengths on all our products (if any are missing, please drop us an email!). Additionally, you can refer to the necklace length guide below - perfect for your necklace layering needs.
If all else fails…
We’d be happy to facilitate an exchange! Please email us at email@example.com and we will assist you with it.