Store your jewellery pieces separately, so that they don’t scratch or tangle. We recommend that you keep your jewels in a soft pouch or zip bag. Heat and humidity will cause silver and gold-plated pieces to tarnish much more quickly, so try to store it in a dry and cool place.
The nature of silver is that it will oxidise when it comes into contact with air. So all gold-plated and sterling silver jewellery, no matter how or where it is made, will eventually tarnish.
This can be easily addressed by cleaning your jewellery lightly with a soft polishing cloth. This should bring it back to its shiny state. If dirt is beginning to build up on your pieces and you need something a little stronger, we recommend Goddard's silver polishing solution.
I have no idea what my ring size is. How can I work it out?
We know it can be tough to order a ring online without trying it on. For detailed instructions on how to figure out your ring size, print out our Ring Size Guide. The diameter of rings and corresponding sizes are listed below.
I love necklace layering. How will I know how the necklace falls when I wear it?
We have the chain lengths on all our products (if any are missing, please drop us an email!). Additionally, you can refer to the necklace length guide below - perfect for your necklace layering needs.
If all else fails…
We’d be happy to facilitate an exchange! Please email us at firstname.lastname@example.org and we will assist you with it.