Returns

Our return policy:

  • We have extended our returns period to 15th January 2021. Packages must be postmarked within this timeframe. 
  • We are currently not processing exchanges.
  • Items must still have the security tag intact, and are in their original condition and packaging
  • Engraved items are not eligible for returns, unless they arrived damaged
  • Shipping charges and gift wrapping charges are not refundable
  • UK orders: Returns from UK addresses are free
  • International orders: Returns from all non-UK addresses cost £12 (or the local currency equivalent amount). This amount will be deducted from your refund when you use our prepaid label.
  • To start a return, please fill out the below form. You will receive an email with return instructions after submitting the form.

 

 

How long will a refund take?

Our current refunds processing time is 7 working days. You will receive an email once this is processed. It might take an additional 5-7 business days for your credit card or bank to credit your account.

 

Can I return it to your London studio using my own shipping account?

If you prefer to send the item back using a shipping method of your choice, please use a tracked service and send it to: 

Edge of Ember 
Labs Hawley Lock, Hawley Wharf
1 Water Lane 
London NW1 8NZ
United Kingdom

 

Any other questions? Email us at hello@edgeofember.com.