Our return policy:
How long will a refund take?
Our current refunds processing time is 7 working days. You will receive an email once this is processed. It might take an additional 5-7 business days for your credit card or bank to credit your account.
Can I return it to your London studio using my own shipping account?
If you prefer to send the item back using a shipping method of your choice, please use a tracked service and send it to:
Edge of Ember
Labs Hawley Lock, Hawley Wharf
1 Water Lane
London NW1 8NZ
Any other questions? Email us at email@example.com.
I have no idea what my ring size is. How can I work it out?
We know it can be tough to order a ring online without trying it on. The diameter of rings and corresponding sizes are listed below.
Please print this out to measure your ring size accurately.
PRINTABLE RING SIZE GUIDE
I love necklace layering. How will I know how the necklace falls when I wear it?
We have the chain lengths on all our products (if any are missing, please drop us an email!). Additionally, you can refer to the necklace length guide below - perfect for your necklace layering needs.
If all else fails…
We’d be happy to facilitate an exchange! Please email us at firstname.lastname@example.org and we will assist you with it.