Returns & Exchanges
Our Policy
- You can return any item you are not completely happy with for a refund, exchange or store credit within 30 days of receiving it.
- We currently only offer exchanges and store credits for UK orders only.
- Items sent back to us must be in new and unworn condition and in the original undamaged packaging.
- Engraved and made-to-order items are not eligible for returns.
- If your order qualified for a free gift with purchase, it must also be returned for your refund to be. processed. If the gift is not returned, we reserve the right to deduct the value of the gift from your refund.
- Items from our Sample Sale are not eligible for returns.
- Shipping charges, gift bags and gift cards are non refundable.
- UK orders: Returns and exchanges from UK addresses are free.
- International orders (EU): Returns from all non-UK addresses cost €15. This amount will be deducted from your refund when you use our prepaid label.
- International orders (ROW): Returns from all non-UK addresses cost £20 (or the local currency equivalent amount). This amount will be deducted from your refund when you use our prepaid label.
- You can expect your refund/exchange to be confirmed via email up to 14 days from the day of delivery.
Processing your exchange
Please note that any exchange orders will be sent out once we process your returned items.
Processing your refund & store credit
If you have requested store credit, this will be applied on the day that your return is processed.
If you have requested a refund, you will receive an email once your return has been processed.
It can take up to 7 working days for your credit card or bank to credit your account. Please note that we cannot accept responsibility for any returns sent outside of our return process.
Any other questions? Email us at hello@edgeofember.com.
To start an exchange (UK only) or return and receive a prepaid label, please click on the link below.
