Returns & Exchanges

Our Policy
    • You can return or exchange items within 30 days of receiving your order
    • Engraved items are not eligible for returns
    • We currently only offer exchanges for UK orders only
    • Items sent back to us must be in new and unworn condition, with the security tag intact and in the original undamaged packaging
    • Shipping charges, gift wrapping and gift cards are non refundable
    • UK orders: Returns and exchanges from UK addresses are free
    • International orders: Returns from all non-UK addresses cost £12 (or the local currency equivalent amount). This amount will be deducted from your refund when you use our prepaid label
    • We aim to process all returns within 7 working days (upon receiving your return).
    • If your order qualified for a free gift, it must also be returned for your refund to be processed. If the free gift is not returned, we reserve the right to deduct the value of the free gift from your refund.  

 

Processing your exchange

Please note that any exchange orders will be sent out once we process your returned items.

 

Processing your refund & store credit

If you have requested store credit, this will be applied on the day that your return is processed.

If you have requested a refund, you will receive an email once your return has been processed.

It can take up to 7 working days for your credit card or bank to credit your account. Please note that we cannot accept responsibility for any returns sent outside of our return process.

Any other questions? Email us at hello@edgeofember.com.

 

To start an exchange (UK only) or return and receive a prepaid label, please click on the link below.

 

START YOUR RETURN 

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