Returns

Our return policy

    • You can return items within 30 days of receipt of your order
    • Items returned must be in new and unworn condition, with the security tag intact and in the original undamaged packaging
    • Engraved items are not eligible for returns
    • Shipping charges and gift wrapping charges are non refundable
    • We do not currently offer exchanges
    • UK orders: Returns from UK addresses are free
    • International orders: Returns from all non-UK addresses cost £12 (or the local currency equivalent amount). This amount will be deducted from your refund when you use our prepaid label
    • To start a return, please fill out the below form. You will receive an email with return instructions after completing the form

 

 

Processing your refund

We aim to process all returns within 7 working days (upon receiving your return).

You will receive an email once the return has been processed. It can take an additional 5-7 working days for your credit card or bank to credit your account.

We have been advised by couriers that due to the current global situation, returns sent to us could have potential delays. Please allow up to an additional 15 working days.

 

Please note we cannot accept responsibility for any returns, sent outside of our return process.

 

Any other questions? Email us at hello@edgeofember.com.