Our return policy
Processing your refund
We aim to process all returns within 7 working days (upon receiving your return).
You will receive an email once the return has been processed. It can take an additional 5-7 working days for your credit card or bank to credit your account.
We have been advised by couriers that due to the current global situation, returns sent to us could have potential delays. Please allow up to an additional 15 working days.
Please note we cannot accept responsibility for any returns, sent outside of our return process.
Any other questions? Email us at firstname.lastname@example.org.
I have no idea what my ring size is. How can I work it out?
We know it can be tough to order a ring online without trying it on. The diameter of rings and corresponding sizes are listed below.
Please print this out to measure your ring size accurately.
PRINTABLE RING SIZE GUIDE
Still struggling? You can download the app Ring Sizer by Jason Withers on your phone to measure a ring you already have.
I love necklace layering. How will I know how the necklace falls when I wear it?
We have the chain lengths on all our products (if any are missing, please drop us an email!). Additionally, you can refer to the necklace length guide below - perfect for your necklace layering needs.
If all else fails…
You can send the piece back to us for a store credit to repurchase! Kindly note, we do not accept engraved pieces for return.