Can I change or cancel my order?

Once the order has been placed, we are unable to make any amendments or cancellations to the order.

Do you offer gift wrapping or a gift bag?

You can add a gift bag to your order.


Can I return a gift?

Yes you can return a gift if it falls within our return policy.

All you need to do is go to our returns page and select 'Gift Exchange'.


What is your warranty policy?

There is a two-year warranty on all jewellery purchased from us. This covers manufacturing defects, and we will replace or repair the pieces at no cost. Please see our warranty page for more information.


Why does my discount code not work?

Please check the following.

  1. Discount codes are only valid on regular-priced items, not sale items.
  2. Some of our discount codes have minimum spends. Please check your items meet this minimum.
  3. Codes are typically valid for 7 days, please check the codes have not expired.
  4. Codes cannot be combined.

Can I use more than one discount code?

Only one discount code can be used per order, and they cannot be combined or stacked.

Made-To-Order & Engraving

I ordered a made-to-order customised necklace. When can I expect an update?

Our customised pieces take approximately up to 2 weeks to ship as these are individually made by our international suppliers.

Once your piece is ready to ship, you will receive an email with your tracking information and should arrive within our standard shipping time.

Kindly note, once these pieces are in production they are non-refundable as we are unable to cancel the order.

Can I return my engraved or made-to-order item?

Engraved items are not eligible for returns.

Once our made-to-order pieces are in production they are non-refundable as we are unable to cancel the order.

Please, find our full returns policy here.

Can I get an image or special characters engraved?

We can only engrave numbers, letters, punctuation and a selected set of symbols available on the product page.

Buy now, Pay Later by Klarna

What is the “Buy Now, Pay Later” option?

When you select this payment option, you can purchase your items today and only pay up to 30 days later. This payment has no interest, fees or impact on your credit score. It is powered by Klarna.

How can I make the final payment?

You can easily make or schedule your payment online or in the Klarna app at any time up to 30 days. Pay safely and securely by connecting your bank account, debit or credit card to your profile.

Why was my Klarna payment not approved?

The decision of whether or not to approve a One-time card is based on an automated eligibility assessment performed by Klarna. You can find out more about this here.



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Your order will be shipped in a linen pouch or box, and a padded envelope.


All duties & taxes included in price