Orders & Shipping

If you would like to make any changes to your order, including your shipping address, or cancel it, please email us at hello@edgeofember.com within two hours of placing the order and we will change any details we can.

We aim to send all orders out on the same day if placed before 12pm. Express shipping orders will always be prioritised and will go out on a next day service within the UK, or will take 3-5 days worldwide.
For standard shipping, if we are experiencing a busy period, it may take an extra day or two to process your order and ship it out. Once it has been shipped out, it should take 3-5 days for delivery within the UK, or 5-10 worldwide.

Standard shipping is free worldwide. Express shipping within the UK costs £5 and £7-20 to international destinations. See here for shipping rates.

If you order multiple items and one of those is on preorder, we will hold on to your order and send it all together as soon as the preorder item arrives. However, if you would like the items that are in stock to be sent straight away, please email us at hello@edgeofember.com and we can split the shipments.

Pay in instalments (Klarna)

Yes you can, only on our UK site. Just select to pay by Klarna at checkout. You will need to provide the usual details.
Your order total will be split into  three equal instalment payments over a 60 day period.
The first payment will be taken when you place your order and the second and third will be taken 30 days and 60 days later. 

All communication will be sent to your email address.

As soon as we have accepted your cancellation or return, Klarna will cancel all future payments and refund you any amounts you have already paid.

At the moment you won’t be able to pay earlier than the scheduled date.

Sizing

The best way to find out your ring size is to measure it with a soft tape measure or a piece of string and line it up against a ruler. Once you have the diameter of your finger in millimeters, you can compare it to our ring size guide here.

As long as the security tag is intact on the ring, you can exchange it for a smaller or larger size. Any other questions about the sizing, please get in touch at hello@edgeofember.com.

We have included an illustration on each necklace product page to show where the different chain lengths would sit. You can also view this illustration on our sizing page here.

You can measure the circumference of your wrist using a soft tape measure or piece of string and line it up against a ruler. All of our bracelets are 6” with a 1” extension so it will fit anyone with a 6” -7” wrist.

Engraving

You can fit a set number of characters on each engravable product - this differs for each engravable product, and will be stated on the product description. Spaces and punctuation count as a character.

All engravings take an extra three working days to process and will be shipped out with express or standard shipping once it has been engraved, depending on the shipping option you chose at checkout.

We have included an image with the two font options we have available on all of the engravable product pages. You can also have a look at our engraving inspiration page here, to see some examples of engravings we have done for other customers.

At the moment we can only engrave numbers, letters and punctuation, but we are working on developing more illustrations and symbols to add to our engraving options.

Returns & Exchanges

Returns are free for customers based within the UK. At the moment customers from the rest of the world will have to cover the cost of their returns.

We accept returns that are sent back to us within 30 days of your initial purchase. All items must have the security tag intact for us to be able to accept them.

Items not eligible for return are sale, engraved and customised pieces - unless they arrive damaged.

If you purchase a ring in the sale and it is the wrong size, we can facilitate an exchange if we have alternative sizes available, or we will be able to issue you with store credit.

If you are based in the UK, you can download a prepaid returns label from Royal Mail here. For full returns instructions, please see our Shipping & Returns page here.

You can return earrings, as long as the security tag is still intact and they have not been worn.

Our exchange policy is the same as our returns policy (see above).

Once we have received your returned package, it will take 5-7 days to process the return and for the refund to be made. You can also sometimes expect to wait 2-3 days for the money to appear back in your account.

Yes you can return a gift if it falls within our return policy. All we need from you is the order number from the person that bought it for you, or their name or email address. We can also organise an exchange for you.

My Account

In the top right hand corner you will see an icon of a star and the words ‘Sign In’, if you click on this you will be prompted to enter your email address and password and you will gain access to your account. If you have not made an account yet, this is the same page where you can create a new account.

Your store credit is assigned to your account. You will need to be logged in for this store credit to be applied automatically to the total order amount at checkout.

Product Care & Materials

We have a one year guarantee on all of our products. If anything happens to them, we will replace them for you.

Gold vermeil is a thick layer of 18k gold plated on sterling silver. It’s a higher quality plating, so that it doesn’t wear off easily.

It shouldn’t tarnish over time, as it is plated with a thick layer of 18k gold. However if it is exposed to water, lotions, perfumes and other products tarnishing is much more likely to happen at a faster rate.

We strongly advise against wearing any of our gold vermeil pieces in the shower. This will only mean that the gold will wear off the jewellery at a much faster rate. Our solid gold collection however can be worn in the shower.

We recommend using the polishing cloth included in your order to give you jewellery a little shine every now and again. This will keep it sparkling for you.

All of our jewellery is made by artisan groups, small-scale and family run factories in India and Thailand. We ensure all of the production groups we work with are paid fairly and in good working conditions. You can find out more about our makers here.

We only have one custom piece available at the moment, and that is our Customised Nameplate Necklace. You can choose to get your name or any other word (maximum 8 characters). As it is a custom piece, once you have placed your order, it will take 5-6 weeks to ship.

Gifts

Of course we can! Get in touch with us at hello@edgeofember.com and let us know what you are looking for and we will be able to advise you.

Our gift wrap is dark blue wrapping paper with a blush pink ribbon. You can see a photo of it below the product image on all of our product pages.

Yes we do! You can view our gift card page here, and if you would like us to send you a physical gift card, just add it in the order notes, or email us at hello@edgeofember.com and we will send one out to you, or the recipient.

All gift cards will be issued a unique code that you will need to enter at checkout. Once you enter the code at checkout in the promo code box, the amount will automatically be deducted from your total.

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