Can I change or cancel my order?
Once the order has been placed, we are unable to make any amendments or cancellations to the order.
The only amendment we can make is a change in address within the same shipping country. Please email us at email@example.com within two hours of placing the order to do this.
Can I combine discounts/giftcards/gift with purchase on my order?
When checking out with your order, you can only use one discount code,
gift card or gift with purchase at a time.
If you need any assistance with this please email
I'm an influencer, can I work with you?
We would love to work with you! You can apply to our ambassador programme The Golden Chain, link up with us here.
Can I get an image or special characters engraved?
At the moment we can only engrave numbers, letters and punctuation, but we are working on developing more illustrations and symbols to add to our engraving options.
Can I return an item if it has been engraved?
Engraved items are not eligible for returns. Please, find our full returns policy here.
I would like to buy a gift for someone, but would like some advice, can you help?
can I return a gift?
Yes you can return a gift if it falls within our return policy.
All you need to do is go to our returns page and select 'Gift Exchange'.
Do you make custom pieces?
We have two available custom pieces available at the moment, and that is our Customised Nameplate Necklace and Bracelet. You can choose to get your name or any other word (maximum 8 characters). As this is a custom piece, once you have placed your order, it will take approx 6 weeks to ship and is not returnable.
Email us at firstname.lastname@example.org if you would like to see a preview before purchase.
How do I go to my account?
In the top right hand corner you will see an icon of a star and the words ‘Sign In’, if you click on this you will be prompted to enter your email address and password and you will gain access to your account.
If you have not made an account yet, this is the same page where you can create a new account.
How can I access my loyalty account?
If you already have an Ember Club account all you need to do is login to your EoE profile to access your benefits.
To sign up, follow this link here.
What is the 'buy now pay later' option?
Make your purchase today so you can try before you buy. Only pay for what you keep. Pay up to 30 days later. No interest. No fees. No impact on your credit score.
How can I make the final payment?
You can easily make or schedule your payment online or in the Klarna app at any time up to 30 days. Pay safely and securely by connecting your bank account, debit or credit card to your profile.
Why was my Klarna payment not approved?
The decision of whether or not to approve a One-time card is based on an automated eligibility assessment performed by Klarna. You can find out more about this here.