Got Questions?

Due to an increase in volume, our current processing times are 2-3 working days on Standard Shipping Orders. Next Day Delivery is available on UK orders (excluding Northern Ireland) only.

Our Black Friday sale starts on the 19th November and ends on the 3rd December at midnight. 

The following products are excluded from our Black Friday sale: Necklace extender in Gold and Silver, Jewellery Care Kit, Solid gold earring back, E-gift card.

Promotional codes cannot be used on sale products. The codes can be used on regular-priced products once the sale ends on the 3rd December.

Yes you can use your gift card or store credit to purchase items during the Black Friday promotion.

All items purchased now can be returned before 14th January 2025. You can see our Returns Policy here. 

Yes you can return any items bought in the black Friday promotion for a full refund, until 14th January2025.

Due to increased volume, you can expect your refund or exchange to be confirmed via email up to 14 working days from the day of processing at our studio. Please only reach out only after this period. 

Due to the current high volume of orders, we are unable to cancel or amend your order after it has been placed.

We are unable to reserve items or stock during our Black Friday sale.

Once the order has been placed, we are unable to make any amendments or cancellations to the order.

You can add a gift bag to your order.

Yes you can return a gift if it falls within our return policy.

All you need to do is go to our returns page and select 'Gift Exchange'.

There is a two-year warranty on all jewellery purchased from us. This covers manufacturing defects, and we will replace or repair the pieces at no cost. Please see our warranty page for more information.

Please check the following.

1. Discount codes are only valid on regular-priced items, not sale items.
2. Some of our discount codes have minimum spends. Please check your items meet this minimum.
3. Codes are typically valid for 7 days, please check the codes have not expired.
4. Codes cannot be combined.

Only one discount code can be used per order, and they cannot be combined or stacked.

Our customised pieces take approximately up to 2 weeks to ship as these are individually made by our international suppliers.

Once your piece is ready to ship, you will receive an email with your tracking information and should arrive within our standard shipping time.

Kindly note, once these pieces are in production they are non-refundable as we are unable to cancel the order.

Engraved items are not eligible for returns.

Once our made-to-order pieces are in production they are non-refundable as we are unable to cancel the order.

Please, find our full returns policy here.

We can only engrave numbers, letters, punctuation and a selected set of symbols available on the product page.

When you select this payment option, you can purchase your items today and only pay up to 30 days later. This payment has no interest, fees or impact on your credit score. It is powered by Klarna.

You can easily make or schedule your payment online or in the Klarna app at any time up to 30 days. Pay safely and securely by connecting your bank account, debit or credit card to your profile.

The decision of whether or not to approve a One-time card is based on an automated eligibility assessment performed by Klarna. You can find out more about this here.