Orders & Shipping

To say a huge thank you to the NHS workers keeping us all safe during this time we want to offer you a 20% discount when you shop with us as a gesture of EoE's appreciation. We hope you can use this towards a special treat for yourself!

To receive your discount, please email in a photograph of your NHS card to hello@edgeofember.com so we can send over your discount code.

Once the order has been placed, we are unable to make any amendments or cancellations to the order.

The only amendment we can make is a change in address within the same shipping country. Please email us at hello@edgeofember.com within two hours of placing the order to do this.

All orders are usually being shipped from our London studio within 3 working days of the order date.

We are still covering all taxes and duties for our European orders! There will be no additional charges or changes to your order experience due to Brexit.

If you have any specific questions on this, please email hello@edgoefember.com.

If you order multiple items and one of those is on preorder, we will send you the items that are in stock first.

The preorder item will be sent out on the estimated shipping date.

When checking out with your order, you can only use one discount code or gift card at a time. If you need any assistance with this please email hello@edgeofember.com

Sizing

The best way to find out your ring size is to measure it with a soft tape measure or a piece of string and line it up against a ruler. Once you have the diameter of your finger in millimeters, you can compare it to our ring size guide here.

As long as the security tag is intact on the ring, you can send this back for a full refund to re-order the correct size. Any other questions about the sizing, please get in touch at hello@edgeofember.com.

You can measure the circumference of your wrist using a soft tape measure or piece of string and line it up against a ruler. All of our bracelets are 6” with a 1” extension so it will fit anyone with a 6” -7” wrist.

Engraving

At the moment we can only engrave numbers, letters and punctuation, but we are working on developing more illustrations and symbols to add to our engraving options.

My Account

In the top right hand corner you will see an icon of a star and the words ‘Sign In’, if you click on this you will be prompted to enter your email address and password and you will gain access to your account. If you have not made an account yet, this is the same page where you can create a new account.

Your store credit is assigned to your account. You will need to be logged in for this store credit to be applied automatically to the total order amount at checkout.

Product Care & Materials

All of our jewellery is made by artisan groups, small-scale and family run factories in India and Thailand. We ensure all of the production groups we work with are paid fairly and in good working conditions. You can find out more about our makers here.

We only have one custom piece available at the moment, and that is our Customised Nameplate Necklace. You can choose to get your name or any other word (maximum 8 characters). As it is a custom piece, once you have placed your order, it will take approx. 6 weeks to ship.

Gifts

Of course we can! Get in touch with us at hello@edgeofember.com and let us know what you are looking for and we will be able to advise you.

Our gift wrap is dark blue wrapping paper with a blush pink ribbon. You can see a photo of it below the product image on all of our product pages.

Yes you can return a gift if it falls within our return policy. All we need from you is the order number from the person that bought it for you, or their name or email address.