If you would like to make any changes to your order, including your shipping address, or cancel it, please email us at email@example.com within two hours of placing the order and we will change any details we can.
Due to the current situation with COVID-19, we are experiencing a slight delay in getting orders shipped out.
All orders are being shipped from our London studio within 3-5 working days of the order date.
If you order multiple items and one of those is on preorder, we will hold on to your order and send it all together as soon as the preorder item arrives. However, if you would like the items that are in stock to be sent straight away, please email us at firstname.lastname@example.org and we can split the shipments.
All discount and promotional codes are invalid during our Black Friday sale.
It allows you to spread the cost of your order over 3 equal payments. The payment for each instalment will automatically be taken from the debit/credit card you entered at checkout. The first instalment will be taken when your order is confirmed by us. Instalments two and three will be taken at 30 days and 60 days later. You can monitor the payments in your Klarna account.
Pay Later in 3 is currently available for people ordering from UK, US, Sweden, Austria, Germany, Netherlands, Norway, Denmark and Finland.
To pay using this method you must be at least 18. It is also subject to your financial circumstances. When you select this payment option at checkout Klarna will run an assessment to see if you are eligible.
Klarna judges it on a number of factors, including order value, previous order history and item availability. To improve your chances of being accepted, be sure to provide your full name and accurate address details and ship to your registered billing address. All orders are assessed individually. Even if you have been accepted for Klarna payments previously, it doesn't necessarily mean it will be offered at every order. It works in the reverse as well, if you have previously been denied, does not mean you will necessarily be denied again.
As soon as we have accepted your cancellation or return, Klarna will cancel all future payments and refund you any amounts you have already paid.
At the moment you won’t be able to pay earlier than the scheduled date.
The best way to find out your ring size is to measure it with a soft tape measure or a piece of string and line it up against a ruler. Once you have the diameter of your finger in millimeters, you can compare it to our ring size guide here.
As long as the security tag is intact on the ring, you can exchange it for a smaller or larger size. Any other questions about the sizing, please get in touch at email@example.com.
We have included an illustration on each necklace product page to show where the different chain lengths would sit. You can also view this illustration on our sizing page here.
You can measure the circumference of your wrist using a soft tape measure or piece of string and line it up against a ruler. All of our bracelets are 6” with a 1” extension so it will fit anyone with a 6” -7” wrist.
You can fit a set number of characters on each engravable product - this differs for each engravable product, and will be stated on the product description. Spaces and punctuation count as a character.
All engravings take an extra three working days to process and will be shipped out with express or standard shipping once it has been engraved, depending on the shipping option you chose at checkout.
We have included an image with the two font options we have available on all of the engravable product pages. You can also have a look at our engraving inspiration page here, to see some examples of engravings we have done for other customers.
At the moment we can only engrave numbers, letters and punctuation, but we are working on developing more illustrations and symbols to add to our engraving options.
Returns are free for customers based within the UK. At the moment customers from the rest of the world will have to cover the cost of their returns.
We accept returns that are sent back to us within 30 days of your initial purchase. All items must have the security tag intact for us to be able to accept them.
Items not eligible for return are sale, engraved and customised pieces - unless they arrive damaged.
You can return earrings, as long as the security tag is still intact and they have not been worn.
Once we have received your returned package, it will take 5-7 days to process the return and for the refund to be made. You can also sometimes expect to wait 2-3 days for the money to appear back in your account.
Yes you can return a gift if it falls within our return policy. All we need from you is the order number from the person that bought it for you, or their name or email address.
In the top right hand corner you will see an icon of a star and the words ‘Sign In’, if you click on this you will be prompted to enter your email address and password and you will gain access to your account. If you have not made an account yet, this is the same page where you can create a new account.
Your store credit is assigned to your account. You will need to be logged in for this store credit to be applied automatically to the total order amount at checkout.
We have a three year guarantee on all of our products. If anything happens to them, we will replace them for you.
Gold vermeil is a thick layer of 18k gold plated on sterling silver. It’s a higher quality plating, so that it doesn’t wear off easily.
It shouldn’t tarnish over time, as it is plated with a thick layer of 18k gold. However if it is exposed to water, lotions, perfumes and other products tarnishing is much more likely to happen at a faster rate.
We strongly advise against wearing any of our gold vermeil pieces in the shower. This will only mean that the gold will wear off the jewellery at a much faster rate. Our solid gold collection however can be worn in the shower.
We recommend using a polishing cloth to give your jewellery a little shine every now and again. This will keep it sparkling for you.
All of our jewellery is made by artisan groups, small-scale and family run factories in India and Thailand. We ensure all of the production groups we work with are paid fairly and in good working conditions. You can find out more about our makers here.
We only have one custom piece available at the moment, and that is our Customised Nameplate Necklace. You can choose to get your name or any other word (maximum 8 characters). As it is a custom piece, once you have placed your order, it will take 5-6 weeks to ship.
Of course we can! Get in touch with us at firstname.lastname@example.org and let us know what you are looking for and we will be able to advise you.
Our gift wrap is dark blue wrapping paper with a blush pink ribbon. You can see a photo of it below the product image on all of our product pages.
Yes we do! You can view our gift card page here, and if you would like us to send you a physical gift card, just add it in the order notes, or email us at email@example.com and we will send one out to you, or the recipient.
All gift cards will be issued a unique code that you will need to enter at checkout. Once you enter the code at checkout in the promo code box, the amount will automatically be deducted from your total.
I have no idea what my ring size is. How can I work it out?
We know it can be tough to order a ring online without trying it on. The diameter of rings and corresponding sizes are listed below.
Please print this out to measure your ring size accurately.
PRINTABLE RING SIZE GUIDE
I love necklace layering. How will I know how the necklace falls when I wear it?
We have the chain lengths on all our products (if any are missing, please drop us an email!). Additionally, you can refer to the necklace length guide below - perfect for your necklace layering needs.
If all else fails…
We’d be happy to facilitate an exchange! Please email us at firstname.lastname@example.org and we will assist you with it.