Where do you ship to, and how much does it cost?
We offer free worldwide shipping from our warehouse in London, UK. Orders made before 1pm (UK time) will be shipped off on the same day.
All orders are sent with a tracking number and will require a signature upon delivery. Please ensure that there is someone to sign for packages at the delivery address, as couriers will only attempt delivery twice before returning it to us.
Delivery times and express shipping costs for various regions below:
|Region||Standard Shipping||Express Shipping|
|UK||Free (2-3 days)||£ 7 (Next day)|
|Europe||Free (5-7 days)||£12 (2-3 days)|
|Rest of world||Free (7-10 days)||£15 (2-3 days)|
Please note that orders with engravings will take an additional 7-10 working days.
We are unable to ship to P.O. boxes at this time. Unfortunately there could be possible delays with custom inspections for international shipments (though this is rare, in our experience).
Can I track my order?
Absolutely. You will receive an email with a tracking number once your order is shipped.
How much will I have to pay in import duties and taxes?
There are no custom import duties for orders shipped within the EU and to the US.
We are unable to include custom duties in our prices for international shipments to other countries, and these fees will be collected from you by the carrier on delivery.
What is your return policy?
We get it – not everything works out all the time. If you are unhappy with an item, please email us at firstname.lastname@example.org with your order number, and we will send you return instructions.
Return packages must be postmarked within 14 calendar days, and items must be in their original condition and packaging for a full refund.
Please note that sale items and engraved pieces are not eligible for returns.
How do I return it?
Please email us at email@example.com, and we will send you return instructions.
Returns within the UK are free, we will send you a prepaid postage label. You can then drop off the package at any UK post office, and will receive a tracking number for the package.
Returns from international addresses to our London studio is the responsibility of the customer. Please use a tracked shipping method, we don’t want any lost packages!
How long will a refund take?
Once we receive the item, we will process the refund within 5 business days. The refunded amount will go back to the original form of payment (PayPal or credit card).