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Shipping

 

last christmas shipping dates

 

Where do you ship to, and how much does it cost?

We ship globally from London UK. Shipping is free for UK orders above £80 and free for international orders above £120.

Delivery times and shipping costs for various regions below. Please note that orders placed after 11am GMT (London time) will be shipped out on the next day.

 

Region

Standard Shipping

 

 Express Shipping

UK

 £5

Free for orders above £80

 £ 7

Europe

 £7 

Free for orders above £120

 £12

International 

 £10

Free for orders above £120

 £15

 

Shipping times are calculated from when your order leaves our studio, and you will receive an email with a tracking number. 

All packages require a signature upon delivery. Couriers will only attempt delivery twice before returning it to us, and we will charge for the next delivery.

 

Estimated delivery times

UK: Standard (2-3 days)  Express (Next day)

Europe: Standard (5-6 days) Express (2-3 days)

International: Standard (7-10 days) Express (3-5 days)

 

Gift Wrapping 

Complimentary gift wrapping is available for the whole month of December, just check the gift wrapping tick box at checkout. 

Gift wrapping includes dark blue wrapping paper with ivory ribbon.

 

gift-wrapping

 

Orders with engravings will take an additional 2-3 working days.

Unfortunately there could be possible custom delays or international shipments that we can't control.

 

Where do you ship to?

We ship to the following countries (listed below in alphabetical order). We are unable to ship to P.O. boxes. 

Albania, Australia, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Estonia, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Japan, South Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Serbia, Singapore, Slovak, Slovenia, Switzerland, Taiwan, Thailand, Turkey, U.A.E., Ukraine, United States, Vatican City State, Vietnam.

 

Can I track my order? 

Absolutely. You will receive an email with a tracking number once your order is shipped.

 

Can I pick up my order from your London address? 

Unfortunately we don't offer a customer collection service.

 

How much will I have to pay in import duties and taxes?

There are no custom import duties for orders shipped within the EU and to the US.

We are unable to include custom duties in our prices for international shipments to other countries, and these fees will be collected from you by the carrier on delivery. 

  

Returns & Exchanges

 

What is your return & exchange policy?

If you would like to return or exchange your item, please email us at returns@edgeofember.com with your order number.

These items are not eligible for returns, unless they arrived damaged

  • Sale items
  • Engraved pieces

Shipping charges are not refundable.

Return packages must be postmarked within 14 calendar days, and items must be in their original condition and packaging for a refund.

Returns from UK addresses: We will send you a prepaid Royal Mail label. You can drop the package off at any post office, and will receive a tracking number for it.

Returns from international addresses: Unfortunately we don't cover the cost of international returns to our London studio. Please use a tracked shipping method so that we can locate the package.

 

Is there an extended returns period for Christmas gifts?

Items bought from 15th November to 24th December can be returned or exchanged anytime up until 15th January.


How long will a refund take?

Once we receive the item, we will process the refund within 10 business days and send you an email. The refunded amount will go back to the original form of payment (PayPal or credit card).